退换与退款Returns & refunds

当前是否涉及退款Refunds in the current experience

如已完成真实购买，请通过 ljd12633@gmail.com 联系店主，并提供订单号及问题描述，协商取消、退换或退款。测试订单没有真实款项可退；删除购物袋也不会自动取消或退款已付款订单。For an actual purchase, contact the owner at ljd12633@gmail.com with your order number and issue to request cancellation, a return or a refund. Test orders have no real funds to refund. Removing a bag item does not cancel or refund a paid order.

正式开售时的政策范围What the live-sales policy will specify

• 申请期限、从何时起算，以及实际销售地区适用的消费者权利。The request window, when it begins, and consumer rights applicable in the actual sales market.
• 商品状态、包装与凭证要求，以及依法适用的例外。Product condition, packaging or proof requirements, and any legally applicable exceptions.
• 瑕疵、损坏、错发与一般退货分别如何处理。Separate handling for defects, transit damage, wrong items and other returns.
• 退件地址、是否需要预先联系、运费责任、退款方式及预计处理时间。Return address, contact/authorisation steps, responsibility for shipping, refund method and estimated processing time.

不会用统一口号替代真实政策A clear policy, without unverified promises

商品有瑕疵、损坏或错发时，请保留商品与包装情况并联系店主。退件地址、运费责任和退款安排会根据实际订单与问题确认；请勿未经联系将商品寄往未确认地址。适用法律下不能排除的消费者权利不受影响。For defects, damage or wrong items, retain information about the item and packaging and contact the owner. The return address, shipping responsibility and refund arrangements will be confirmed for the actual order and issue. Do not send goods to an unconfirmed address. Consumer rights that cannot lawfully be excluded remain unaffected.

有疑问时怎样联系How to ask a question

联系 Solora LLC：ljd12633@gmail.com。请提供订单号与问题描述，不要通过普通邮件发送完整银行卡号、支付密钥或证件。Contact Solora LLC at ljd12633@gmail.com with your order number and issue. Do not email full card numbers, payment keys or identity documents.