Returns & refunds
Thoughtful objects deserve clear after-sales information.
Updated 1 November 2026 · collection, orders and delivery
Refunds in the current experience
For an actual purchase, contact the owner at ljd12633@gmail.com with your order number and issue to request cancellation, a return or a refund. Test orders have no real funds to refund. Removing a bag item does not cancel or refund a paid order.
What the live-sales policy will specify
- The request window, when it begins, and consumer rights applicable in the actual sales market.
- Product condition, packaging or proof requirements, and any legally applicable exceptions.
- Separate handling for defects, transit damage, wrong items and other returns.
- Return address, contact/authorisation steps, responsibility for shipping, refund method and estimated processing time.
A clear policy, without unverified promises
For defects, damage or wrong items, retain information about the item and packaging and contact the owner. The return address, shipping responsibility and refund arrangements will be confirmed for the actual order and issue. Do not send goods to an unconfirmed address. Consumer rights that cannot lawfully be excluded remain unaffected.
How to ask a question
Contact Solora LLC at ljd12633@gmail.com with your order number and issue. Do not email full card numbers, payment keys or identity documents.